Privacy Policy, Terms & Conditions

Privacy Policy


Effective Date: March 2023
Applies to: www.lambdalaboratories.com.au


1. Introduction

Lambda Research Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy describes how we collect, use, store, and disclose your personal information, particularly in the context of our e-commerce laboratory testing services.


2. What Personal Information We Collect

We may collect the following types of personal information:

  • Name, email address, postal address, phone number
  • Company or business name
  • Payment and billing details
  • Details of services ordered or inquiries submitted
  • Technical data such as IP address, browser type, and usage statistics

We may also collect sensitive information if required by law or with your consent (e.g., information related to laboratory testing samples).


3. How We Collect Personal Information

We collect your personal information when you:

  • Place an order for laboratory testing services
  • Contact us via forms, email, or phone
  • Subscribe to our newsletter or mailing list
  • Browse or interact with our website

We may also collect data via cookies and analytics tools (e.g., Google Analytics) to improve site functionality.


4. Why We Collect Your Information

We use your information to:

  • Provide and deliver lab testing services
  • Process payments and manage transactions
  • Contact you regarding your order or inquiry
  • Improve our website, services, and customer experience
  • Comply with legal and regulatory obligations (e.g., NATA requirements)


5. Disclosure of Your Information

We may disclose your personal information to:

  • Accredited courier and logistics providers
  • IT and payment processing service providers
  • Legal or regulatory authorities where required (e.g., for compliance with lab testing regulations)
  • Subcontractors engaged to perform part of the testing services

We will not disclose your information to third parties outside Australia unless we have taken reasonable steps to ensure they comply with the APPs or you have consented.


6. Data Storage and Security

Your data is stored in secure environments using encrypted servers, access controls, and protected networks. We retain information only as long as necessary and securely destroy personal information that is no longer needed.


7. Direct Marketing and Spam

We comply with the Spam Act 2003. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link or contacting us.


8. Access and Correction

You can request access to or correction of your personal information by contacting us. We may require proof of identity before fulfilling such requests.


9. Cookies and Tracking Technologies

Our site uses cookies to facilitate checkout, remember preferences, and analyse traffic. You may disable cookies via your browser, but this may limit site functionality.


10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the effective date.


11. Contact Us

For privacy inquiries or complaints:

Lambda Laboratories
2/61 Winsdor Road, Wangara, WA 6065
lab@lambdaresearch.com.au
 +61 8 6205 1897
We aim to resolve complaints within 30 days.


Terms and Conditions


Effective Date: March 2023
Applies to: https://lambdalaboratories.com.au and all services offered therein.


1. General

This website is operated by Lambda Research Pty Ltd ABN 54 659 415 808. By using our website or purchasing services, you agree to be bound by these Terms and Conditions and applicable laws, including those of Western Australia and Australia more broadly.


2. Services Offered

We provide laboratory testing services, sample collection kits, and digital reporting tools via our e-commerce platform. All services are subject to availability and acceptance of orders.


3. Ordering and Payment

  • All prices are listed in AUD and include GST unless otherwise stated.
  • Orders are accepted upon full or partial payment.
  • Payments are processed via secure third-party gateways.
  • We reserve the right to cancel any order and issue a refund.


4. Delivery of Kits and Sample Submissions

  • Sample collection kits will be dispatched within standard timeframes unless otherwise specified.
  • Customers are responsible for returning samples to the lab in a timely and compliant manner.
  • Turnaround times for reports are estimates and may vary depending on sample type, volume, or method.


5. Reports and Results

  • Results are based solely on the sample provided.
  • We do not guarantee accuracy if samples are mishandled before reaching the lab.
  • Reports are provided electronically unless otherwise arranged.


6. Refunds and Cancellations

  • You may cancel your order prior to sample analysis for a partial refund (minus admin and kit fees).
  • No refunds are issued once sample analysis has commenced.
  • Refund claims must be made in writing within 7 days of order date.


7. Disclaimer

To the extent permitted by law:

  • We do not guarantee uninterrupted or error-free access to the site or results.
  • Our liability is limited to re-supplying the services or issuing a refund as per ACL.


8. Intellectual Property

All content on this website, including laboratory methodologies, branding, and downloadable materials, is owned or licensed by [Your Company Name] and protected under Australian IP laws.


9. Limitation of Liability

We are not liable for:

  • Loss or damage from user-provided sample contamination
  • Incorrect use of test results or interpretations
  • Delays due to shipping, force majeure, or external disruptions


10. Governing Law

These terms are governed by the laws of Western Australia and the Commonwealth of

Australia. Any disputes will be resolved in the courts of WA.


11. Changes to Terms

We may amend these Terms at any time. Continued use of the site implies acceptance of the updated terms.


12. Contact Us

Lambda Research Pty Ltd /tas Lambda Laboratories

 lab@lambdaresearch.com.au
+61 8 6205 1897
Unit 2/61 Windsor Road, Wangara WA 6065